Looking for Stanbic IBTC whatsapp number for chat or phone number to call for an urgent complaints? This post gives you all you need.
Stanbic IBTC Bank is a leading financial institution in Nigeria, offering a wide range of financial products and services to its customers.
With an aim to provide superior customer experience, the bank has established an efficient and accessible customer care service.
This service is available to help customers with their queries, complaints, and issues related to their accounts and banking services.
Available Contact Channels for Stanbic IBTC Customers
Stanbic IBTC Bank offers multiple channels for customers to reach out to their customer care team. These include:
Phone support: Customers can call the bank’s customer care line for immediate assistance with their inquiries or issues. The line is available 24/7, and customers can speak to a representative who will provide support and guidance.
Email support: Customers can send an email to the bank’s customer care team with their queries or issues. The team will respond to the email within a reasonable time frame.
Online chat support: Stanbic IBTC Bank has an online chat support service available to its customers. This allows customers to have a real-time conversation with a customer care representative for quick resolution of their issues.
Social media support: The bank also has active social media handles on platforms such as Facebook and Twitter, where customers can reach out to the customer care team.
Stanbic IBTC WhatsApp Number
Stanbic IBTC Bank does not have a specific WhatsApp number for customer support. However, customers can reach out to the bank’s customer care team through other channels such as phone support, email support, online chat support, and social media support.
The bank’s customer care line can be reached by dialing 0700 9099 09909, and customers can send an email to CustomerCareNigeria@stanbicibtc.com or fill out the online contact form available on the bank’s website.
The bank also has active social media handles on platforms such as Facebook and Twitter, where customers can reach out to the customer care team.
How to Reach Stanbic IBTC Customer Care
To reach the Stanbic IBTC customer care team, customers can follow these steps:
Phone numbers and hours of operation:
Stanbic IBTC customer care number can be reached by dialing 0700 9099 09909. The line is available 24/7, and customers can speak to a representative who will provide support and guidance.
Email and online contact form:
Customers can send an email to CustomerCareNigeria@stanbicibtc.com or fill out the online contact form available on the bank’s website. The customer care team will respond to the email within a reasonable time frame.
Social media handles and messaging options:
The bank has active social media handles on platforms such as Facebook and Twitter, where customers can reach out to the customer care team.
Tips for a smooth Customer Care Experience
To ensure an effortless customer care experience, customers can follow these tips:
- Gathering relevant information and documentation: Before reaching out to the customer care team, customers should have all relevant information and documentation handy, such as account details, transaction history, and any relevant supporting documents.
- Staying calm and clear when communicating: When speaking to a customer care representative, customers should stay calm and clear while communicating their issues. This will help the representative understand the issue and provide an appropriate solution.
- Following up on resolved and unresolved issues: If a customer’s issue is resolved, they should follow up to ensure that the resolution was satisfactory. If the issue remains unresolved, customers should follow up with the customer care team for further assistance.
Q: Is the Stanbic IBTC customer care line available 24/7?
A: Yes, the Stanbic IBTC customer care line is available 24/7 for customers to reach out to the bank’s customer care team for immediate assistance with their inquiries or issues.
FAQ
Q: What should I have ready before I contact Stanbic IBTC customer care?
A: Before contacting Stanbic IBTC customer care, customers should have all relevant information and documentation handy, such as account details, transaction history, and any relevant supporting documents. This will help the customer care representative understand the issue and provide an appropriate solution.
Q: How do I follow up on a resolved or unresolved issue with Stanbic IBTC customer care?
A: If a customer’s issue is resolved, they should follow up to ensure that the resolution was satisfactory. If the issue remains unresolved, customers should follow up with the customer care team for further assistance.
Q: Does Stanbic IBTC have a WhatsApp number for customer support?
A: Stanbic IBTC Bank does not have a specific WhatsApp number for customer support. Customers can reach out to the bank’s customer care team through other channels such as phone support, email support, online chat support, and social media support.
Conclusion and Final Thoughts
In conclusion, Stanbic IBTC Bank’s customer care service is designed to provide people with quick and effective support for their inquiries and issues.
With multiple channels available for anyone to reach out to the customer care team, you can have a seamless and smooth experience resolving your banking issues.
I Transferred 5,000 to a customer at about 10:28pm on the 29th, November, 2023 and I received a Debit alert in which the 5k was deducted from my Account meanwhile the customer has not receive credit alert up till today 1st December, 2023. Kindly treat this issue immediately because it has become an embarrassment to me.
This is my Account number 0001139623
Below is the message from Stanbic bank yesterday but I don’t know if it was concerning the transaction error.
Dear Esteemed Client, we apologise for the delay in processing your transaction, please be assured that this is currently receiving adequate attention. Thank you.
I want to reset my bank app password
How many times can I receive 25% of my pension after Lost of work
Good morning, I’m one of your customer. Just want to know whether you are doing anuity ?.
Morning sir/ma
My name is Dawodu Oluwasijibomi Ayodele former employee of Cadbury Nigeria Plc oregun Ikeja.
I left Cadbury Nigeria Plc since 2006. I came to your office at Ojuelegba years back to know how to collect my money since when I’ve left the company.
My staff number is 98003.
I will appreciate if you can enlightened me how to apply for the money.
Thank you very much sir, i will be expecting your reply.
Yours faithfully
Dawodu Oluwasijibomi Ayodele
My is Ejemeni Akarisi David, I did my BVN capturing in Stanbic IBTC bank in Gwagwalada Abuja branch, they mistakenly take my firstname to my surname and my surname to my firstname, I went to my other banks to do some transactions, I was told to go back to where I did BVN capturing to correct the mistake, when I got to IBTC bank gwagwalada Abuja branch, I was told to provide court affidavit and newspaper publication and other documents, which I did and summited to them on Friday 15th September, 2023 till now today is 23rd September, the name is still reading Akarisi Ejemeni, which supposed to be Ejemeni Akarisi David. I have been going they, their keep on telling me to give them time. Please I need help to enable me do other bank transactions. My A/c no xxxxx.
Good evening dear sir,ma.pls and please oooo!I mistakenly sent money to another account.pls and help retify it please the is not own.please am pleading with all entire stanbic bank staffed to help me retify the money in the name Almighty
Please I just wanna complain about the issue of transaction that I made to the POS the transaction was failed but I was deducted and I even complain to your bank but they still didn’t solve it
Pls what is my internet Banking ID and password can it be sent to me through sms
I’m trying to access my loan from EZ cash isn’t going through since 1week now but stanbic and sms that i can access the loan but is going through
Good day someone transfer #600 to me last week I’m yet to see it till now and this morning I transfer #4500 from my sporty account to my stanbic account and I only received #1500 instead of #4500
On the 2nd of may I withdrawed 10,346 into my ease wallet but till now I have not received it please fix it and send me my money back what nonsense
Please I’m finding it hard to register in my Stanbic bank app, please I need help. Thanks.
Money sent to my stanbic ease wallet account I didn’t got credited bank send me a message about credit inflow or whatever may cause that when will they credit me
I am unable to send money out of my account and I cannot be credited as well anything I do is SOURCE ACCOUNT CANNOT BE DEBITED and I need to do some important thing please help me out
Stanbic ibtc want to kill me did u no how hard is it for me to face this embrassement since on the 14/03/2023 have been calling and even lodging complaint and there is no changes at all before I complaint the money is 53400 and they refund 3400 to my acct ever since then have been this problem have been calling them to refund my remaining 50k to my acct ,they are just wasting my call card I even go the bank they are telling me that they can not resolve the issue in the bank that I should call they customer care service after calling them they said the money is in my acct but not inflect in my acct I did not understand all that all what I know is that they should refund my money back to my acct .
Good afternoon I made a transfer of #3,000 from my stanbic bank account to my sportybet account yesterday morning but I was debited immediately from stanbic bank but the money didn’t reflex on my sporty bet account
Good afternoon. Please I need my account number. My name is Oduse Olukemi Ademuyiwa. It a new account which was open last year. Thanks for the understanding WhatsApp/call
Please I don’t have assess to mobile banking I don’t want to continue using ussd code please how can I get assess to mobile app thanks
You people should return my money back 35,000 naira
I did one transfer of 37.300 and I was debited 2 imes and is yet to reverse what happened you guys should refund it now acct number is (removed)
Pls my pin was disabled after multiple wrong pin on my bank app.pls how can I rectify it please
Pls my pin was disabled after multiple wrong pin on my bank app.pls how can I rectify it please
Go to the nearest Stanbic Bank for assistance