Would you like to get in touch with N26 bank customer service? Do you need the N26 hotline for emergency phone call?
Find out how you, as an N26 customer, can share your concerns as quickly as possible, e.g.via telephone hotline, e-mail or live chat.
N26 Bank contacts
- Website: www.n26.com
- Location address N26 Bank GmbH
Klosterstrasse 62 10179 Berlin
- Hotline number 030 364286880
- e-mail address: email@example.com
N26 customer service
The N26 customer service can be reached via email or chat and answers questions in these 5 languages: German, English, Italian, Spanish and French.
The following requests reach support most frequently:
- What is N26 and is my money safe there?
- How do I open a checking account?
- What are the costs for an N26 account?
- How do I withdraw cash or make a transfer from n26?
- How does contactless payment work?
Call the N26 telephone hotline
The online bank can be reached at the following N26 bank hotline numbers:
- Telephone for premium customers with N26 Metal account: 030 364286880, 030 364286880
- Emergency hotline for blocking and unblocking cards: 030 76758333
There is no general telephone number for all customers. Most concerns are dealt with via chat or email.
In the email message, customers can ask N26 Support to call them back. Otherwise, the FAQ on the website www.n26.com answers the most frequently asked questions on these topics:
- Account and Personal Information
- Payments, transfers and withdrawals
- Memberships and Account Types
- App and products
N26 customer service via chat or email
Customers can chat with N26 via the App, the WebApp or via the support pages on www.n26.com. To do this, the account holder must download the latest version of the app.
In the web app, live chat feature can be found at the bottom right corner. Customer service is available every day, including weekends, from 7:00 a.m. to 11:00 p.m.
After logging into the chat, the account holder will be shown their spot on the waiting list. More than 600 N26 employees are available to respond to their customer concerns.
The average wait time is less than 30 seconds before you can discuss your concerns with a member of staff.
If you have your Mastercard ready, you will get a particularly fast service in the live chat.
You can also reach N26 support via email, which you must send from your registered email address.
In this way, the bank recognizes that it is the account holder and that the employees are also allowed to give confidential information.
In the email, you can specify what issue you need help with or if you want to close your account. You will also receive the cancellation confirmation by email.
N26 Address: Contact N26 by mail
You can send important documents, a complaint or the completed and signed cancellation form to this address by post:
- N26 Bank GmbH
- Klosterstraße 62
- 10179 Berlin
The bank will send the cancellation confirmation back by post. However, closing an account this way takes longer than canceling it by email. Contact N26 bank support by fax.
The online bank can be reached at the fax number 030 364285082. You can fax general letters to the bank or request a callback. However, N26 does not accept termination letters by fax.
If you want to terminate your customer relationship with the bank, you must send a letter or an e-mail or complete the termination via the chat.N26 social media support
The online N26 bank is also represented on social media:
- N26 on Facebook: www.facebook.com/N26DE
- N26 bank on Twitter: www.twitter.com/n26_support
On Facebook there is mainly general information about the bank’s products and financial topics.
Users can also find up-to-date information and a link to customer support on Twitter.
N26 on-site assistance
As a direct bank, N26 can only be reached online by email or chat, or by letter or fax for account holders.
There are no branches of the bank. There is also no cooperation with other banks.
When opening an account, customers receive a Mastercard debit card and an NFC-enabled Maestro card.
Cash withdrawals with the Maestro card are only possible in Germany, the Netherlands and Austria.
Each withdrawal costs 2 euros in fees. With the Mastercard, a certain number of free cash withdrawals per month are possible in Germany and most countries in Europe.
In Austria, Italy and the United Kingdom, no fees are charged for ATM withdrawals.
Since N26 is an online bank, disruptions mainly affect login and payment transactions.
The bank provides information on current disruptions on its website at www.n26.com and on social media.
If customer service is unavailable and the issue is important, you can also send a fax or email and request a callback. frequently asked Questions You can reach the N26 by email, chat, phone, fax or post. Yes, on 030 364286880