What is Early Refund Service?
If a transaction is processing for more than 2 hours, PalmPay will refund the transaction amount before the completion.
Does Early Refund Service terminate your transaction?
No, it doesn’t. The recipient bank or biller might confirm that transaction has been completed after PalmPay’s Early Refund
What happens when a transaction is eventually completed after an Early Refund?
PalmPay has the right to re-initiate an automatic payment recovery for the original transaction amount pre-refunded.
Terms and conditions
1. Service Price
The Early Refund premium service will be at a monthly cost of ₦100 charged to the user’s PalmPay account.
◆ Only transactions that are paid for from PalmPay account balance or Overdraft will be covered by the early refund service.
◆ Early Refund premium service also covers only transactions that are ₦10,000 and below.
◆ For transactions completed with Overdraft as payment Method, the Palmpay Early Refund service will only cover transactions amount that repayment is not outstanding for.
◆ The maximum number of early refund for each user is limited at 5 per day.
Early refund ensures that users do not have to wait for us to get a final transaction status or the funds from our partners for delayed transactions but to instead get their funds back quickly and possibly retry their transactions.
PalmPay will utilize its own funding for the refund but it is by no means final because the partner bank or biller might confirm later that the transaction has been successfully completed. When this happens, there will be an immediate charge to the user’s PalmPay account balance or bank card for the early refund made.Please note:
◆ Since the inital amount paid and discounts (coupons or palmpoints) would have been refunded at the time of early refund, the full value of the initial transaction amount will be charged to the PalmPay account balance or bank card without applying any further discount if our partner later confirms that the transaction is now successful.
◆ If the PalmPay account or Bank card is not adequately funded for the early refund deduction, we will reach out to the user and if it is eventually not repaid, the user’s credit history record with PalmPay will be impacted.
4. Purchase Notice
If the purchaser of the early refund service has any false, fraudulent, illegal profit-making purpose, malicious swiping of orders and other illegal or suspected abnormal transactions while using the service, PalmPay has the right to terminate this service. PalmPay has the final right of interpretation of the rules of this service.