Palmpay Customer Care Number, Email, Whatsapp (fix issues)

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Palmpay customer care

Looking for PalmPay Customer Care Phone Number; WhatsApp number, or email address that you can get support from?

Whether you’re In Nigeria or Ghana, PalmPay has a dedicated customer care unit that’s ready to answer all your questions in relation to their financial services.

In this post, you will find information about Palmpay Whatsapp Number, and email address, and other means to contact their customer care.

Palmpay has Intelligent customer support that works 24 hours to resolve all complaints from customers.

Read this: How to borrow money from palmpay

Palmpay Contact Details

Service Details
Palmpay Phone number
  • Nigeria: 23417005700
  • Ghana: 0800725644
Palmpay Email address
  • Nigeria:
  • Ghana:
Palmpay WhatsApp number Not available at this time
Social media
  • Twitter:
  • Facebook:
Lagos Office address 20 Opebi Rd, Opebi 101233, Lagos (for Nigeria customers)
Services available Loan services, POS registration, account balance inquiries, transaction support, and more.

Before Contacting Palmpay

If you’re having issues with your account, there are things you can try out yourself before contacting Palmpay.

App issues

For instance, if your app isn’t working properly, shutting down, or having issues logging in, you may need to check if it’s the latest version of the PalmPay app. If the app is not up to date, you can try to update it to the latest version and see if the issue is solved.

You can update the Palmpay app by going to Google Play Store and searching for PalmPay. Then click on update.

Transfer issues

If your transfer is pending, you may need to wait for at least 24 hours before contacting Palmpay customer care as, in most cases, this may be a temporary network issue on the receiving bank.

You should only contact Palmpay if, after 24 hours, the issue is still not resolved. You can also use Palmpay early refund feature to ensure your money is always refunded quickly when transaction failures happen.

Fix Limits

PalmPay offers three different account tiers, each with its own set of limits. At Account Tier 1, users can perform transactions up to ₦50,000 and maintain a balance of up to ₦300,000 using only their phone number.

For those who require higher transaction and balance limits, upgrading to a higher tier is necessary. Users can do this by providing necessary KYC documents, which may include identification, bank cards, bank accounts, BVN, and phone numbers, among others.

It is important to note that in cases of suspected fraudulent activity, new accounts will face a transaction limit of ₦5000 for the first 3 days.

PalmPay phone number

Here’s Palmpay Customer care phone number: 23417005700 for Nigeria, or 0800725644 for Ghana. You can can these numbers whenever you want to reach out to palmpay customer service via phone call

If you’re in Lagos Nigeria, You can as well visit their head office at 20 Opebi Rd, Opebi 101233, Lagos to get your issues resolved.

Palmpay email address

The PalmPay email address for Nigerian customers is while for Ghana customers care is

Palmpay WhatsApp number

As a customer, you’ll want to be able to chat with PalmPay on WhatsApp. The truth is that at this time Palmpay does not have WhatsApp contact or operate in it.

There are some WhatsApp groups claiming they’re working for PalmPay, you need to be careful so you do not fall into the hands of scammers.

However, you can chat with PalmPay customer service on their verified social media accounts like Twitter and Facebook. More details about this down below.

Connect on social media!

If you prefer to reach out to Palmpay on any of their social media accounts, you can do so also.

On Twitter

Search For PalmPay to find their account. Make sure the Twitter handle you’re following is a verified one to avoid following a fraudulent account.


On Facebook

Find the verified Palmpay page on Facebook and connect with them. Alternatively, you can comment on any of their posts.

Make sure you don’t drop any of your sensitive information on Facebook to avoid being scammed.

What you can do with PalmPay customer care

  • Get updated and reliable Information on any of the palmpay loan services.
  • Ask about or register for Palmpay pos.
  • Request for your account balance. Note that you will be asked some security questions to ensure you’re the real owner of the account.
  • Resolve transaction problems.
  • Ask questions about online banking and related features.
  • Any other complaints related to their services.


In conclusion, if you are a PalmPay user in Nigeria or Ghana and you have any issues or questions related to their financial services, you can reach out to their dedicated customer care unit for assistance.

Before contacting them, you can try some troubleshooting steps like updating your app or waiting for 24 hours if a transfer is pending.

PalmPay offers three different account tiers with varying transaction and balance limits, and users can upgrade their accounts by providing necessary KYC documents.

You can contact PalmPay customer care via phone call or email, and you can also connect with them on social media like Twitter and Facebook.

They offer various services such as loan services, POS registration, account balance inquiries, and transaction support.

It is important to note that you should be careful of scammers and only contact verified PalmPay accounts.

All rights reserved. Do not copy, rewrite or republish this content, in part or in whole, without proper credit to the source.

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About the Author: Femi Olawole

Femi Olawole is a seasoned blogger with interest on providing helpful Contents on online loan apps, Tech and Business.


    1. good afternoon, my name is omobolaji I mistakenly transfer to my second number (removed) mean and he carry my name out on app from my Polaris Bank this my account for palmpay (removed) I did another the one I did this number dey not reverse

    2. Good morning Palmpay. I sent #552,660 to a customer to his palmpay account since yesterday and the person has not receive the money till now. Please, what could be the challenge with the system? We trusted the system but the complain of failure transactions is much.
      Please, work out moderities to rectify these challenges for swift transactions.
      Thank you

    3. Am facing same challenge,I refer more than 6 people when ever I made a withdrawal it will failed

    1. I transfer 10k to my opay account yesterday from my palmpay account…and I have seen alert..and the money has been debited in palmpay account

    2. I got a deduction of 1555 from my account today saying auto deduct Flexi and I don’t understand because I did not borrow from palmpay. This is the second time I get this, the first was 400 naira. Kindly tell me what to do so that I can get back my money.

    3. Please help me check someone send money into my PalmPay on the 1st of January 2024
      My number
      And I didn’t see it
      I want to confirm

    1. I sent money since Friday the money is still processing since then why I need my money back

    2. Good morning I want to report one of your costumer to you his name is (removed) he fraud me of 51000 this morning and the money was fransferd to palmpay account

    3. Good evening oga palmpay.
      Am not here to fight u, am here to lay my complain. I make a transaction yesterday to a customer amount of 39000 naira was deducted from my account instantly and d person has not received it since yesterday pls either u refund it back to my account or sha do something asap d person is giving me serious problem now . thanks.

    4. I sent money sense on Thursday and he still on processing I need my money

    5. SOme sent me 5k some mints ago have not been receiving the Alert

    6. I sent 2000 since 5days till now the receivers haven’t seen the money , now another 4000 was sent to me in my present and is sent but haven’t seen it yet

    7. I send money to someone and it’s show successful but the receiver didn’t receive the money since on 16th

    8. My name is edeh Vincent Kingsley I sent money to two people on the 4of march both are first Bank accounts up till date they have not received.why palm pay

    9. Some one send me 50026 on the 16 of march and they have debt him and I have not seen it up till now why…my palmpay account is

    10. Good evening @the authour, somebody sent me money last week Monday. He was debited right infront of me but untill now (more than a week) I havent seen the money. Please, help me out.

  1. Good night hw was work today see I owe palm pay money amount of 500 naira but I have pay d money on January 19 but palm pay is still ask me money which money against

    1. My omabuwa adun Godwin I transfer money from uba to my palm pay I have not received it now and Uba debit me please refund the money to my Uba bank thank s

    2. They send money into my palmpay account yesterday but i did not see the money ooo

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