How to Unfreeze AfterPay Account in 4 Easy Steps

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How to Unfreeze AfterPay Account

Is your Afterpay account frozen? In this guide, we’ll show you how to unfreeze afterpay account in few simple steps. We’ll also show you why it was frozen and how long it will take to get it to work again.

Afterpay as a buy now pay later service, allows customers to make purchases and pay for them over time in interest-free installments.

However, it can be frustrating when your Afterpay account becomes frozen. In this case, you won’t be able to make any interest-free payments over the six-week period.

In that period you may see errors like “your afterpay account is currently restricted from spending… “.

Fortunately, there are simple steps you can follow to unfreeze your account and continue shopping.

Why is my Afterpay Account Frozen?

If your Afterpay account is frozen, it could be due to several reasons. Here are the common causes of a frozen Afterpay account:

1. Late Payment

If you have missed an Afterpay payment, particularly as a new customer, it could be the primary reason for a frozen account.

2. Unsupported Credit Card

While Afterpay supports most bank and credit cards, using an unsupported credit card such as Capitol One could be a reason why your account is frozen.

3. Ordering Too Many Items

New customers or those with numerous open orders may experience a frozen Afterpay account if they order too many items. It is recommended that new users limit their purchases to two to three items per month and gradually increase it as their relationship and trust with Afterpay develop.

4.Changed Account Information

Any modifications made to your Afterpay account information, such as your phone number, address, or linked debit or credit cards, can cause your account to be frozen.

5. Unusual Activity

Attempting to manipulate Afterpay’s systems in any way may result in a frozen or banned account. Do not engage in any unusual activity on Afterpay, such as installing third-party software that promises further cashback or other offers.

Understanding the reasons why your account is suspended will help you fix the issue and prevent it from happening again.

If you believe your Afterpay account has been frozen for a different reason, contact Afterpay customer service for assistance.

How to Unfreeze Afterpay Account

If your Afterpay account won’t work in-store or online, you can unfreeze it by following these simple steps:

  1. Contact customer service via the Afterpay website (phone lines are currently closed).
  2. Click the “I need help to manage my account” option.
  3. Follow the instructions on the screen and explain the problem in the message box.
  4. Customer service will review your account and likely unfreeze it.

Frequently Asked Questions (FAQ)

How Long Does It Take to Unfreeze Your Afterpay Account?

Your Afterpay account will remain frozen until all past-due payments are made. If you miss a payment, a late fee will be charged, and your account will be frozen until all payments and late fees are paid up to date.

You can make a manual payment via the AfterPay app or their website to bring your account payments up to date and unfreeze it.

Log into your Afterpay account via the app or website to make a manual payment. Once your account payments are current, your account will be unfrozen

Will a Late Afterpay Payment Hurt Your Credit?

No, a late Afterpay payment will not harm your credit score. Afterpay doesn’t report missed payments to credit bureaus, nor do they conduct credit checks or disclose financial information.


In summary, if your Afterpay account is frozen, you can unfreeze it by following the guide as outlined in this post.

Understanding the reasons why your account is frozen will help you fix the issue and avoid it in the future.

Remember that a late Afterpay payment will not hurt your credit, but it may prevent you from using the service until all payments and late fees are paid up to date.

With these simple steps, you’ll be back to shopping with Afterpay in no time.

All rights reserved. Do not copy, rewrite or republish this content, in part or in whole, without proper credit to the source.

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About the Author: Femi Olawole

Femi Olawole is a seasoned blogger with interest on providing helpful Contents on online loan apps, Tech and Business.

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